Opulentus receives the feedback from the clients in the form of complaints as well as compliments, which enables us to improve ourselves in rendering the clients with quality solutions.
Complaints desk deals with genuine complaints .Rejection of visa due to the clients own mistake cannot be considered as a complaint by the company and does not hold any responsibility for it. Cases such as non attendance of a visa interview, submission of fake documents might be few of the clients failures.
Role of Opulentus Complaints Desk:
The complaints desk considers the concerns of the client. We are dedicated to render superior services to our clients. We welcome client’s feedback to help us manage the work and act according to the feedback. Complaints about the company can vary from one person to other. Some might have a complaint about the organization charging high fees or other might have complaints regarding providing, fake service, failure in providing service statement and rendering fake advice.
Clients are expected to deal with us with cooperation and encourage us by providing us the required documents on time so that it would help us to provide solutions within a minimum possible time .Moreover , client are made known about the complaint status on timely basis.
Opulentus complaints desk follows certain principles which will help us to accept our failures and see that they do not repeat again. Team with us handles the complaints on priority.we are liable towards dissatisfaction of the resolved complaints by our clients. Thus, we accept reviews to know the information for discontentment.